During the cold weather we make every effort to ensure that your livefood arrives as warm as possible. To do this we use different packing methods depending on the severity of the predicted weather. This may include the use of heat packs, lining of boxes, wrapping of livefoods. However, despite all our efforts your livefood will often arrive looking as if it is dead. In order to bring your livefood around it is essential that you carefully follow the instructions below. Upon receipt of your livefoods you should: · Unpack the outer boxes · Lay out all pre-packs so that air can circulate around them · Place the tubs in a warm dry room (18-25 degrees centigrade) · DO NOT under any circumstances apply external heat to cold livefoods, DO NOT put them on heatpads/strips, in a warm vivarium or shine lights on them. This is very important as trying to warm livefoods up too quickly will kill them. · For bulk quantities in bags – hold the bag horizontally and ‘gently shuffle’ the bag to spread the cold insects out and leave them horizontally to recover as above. · Full recovery may take between 2-4 hours, so please allow your insects plenty of time. 99% of livefoods will recover fully providing they are treated correctly upon arrival.

Should you have any problems or questions please contact us.

Thank you.